Privacy Policy
Scale Solutions · Last updated: 9/17/2026
This Privacy Policy explains how SCALE SOLUTIONS LLC ("Scale Solutions," "we," "us," or "our") collects, uses, and discloses information when you visit scalesolutionstech.com, request a demo of our AI voice agent, book a call with us, or otherwise use our services (collectively, the "Services").
By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.
1. Information We Collect
Information you give us
- Contact details — name, business name, email address, and mobile or business phone number, submitted through our demo request form, booking form, or contact forms.
- Scheduling information — the times you select, your time zone, and any notes you include when booking a call.
- Communications — messages you send us by email, SMS, web form, or during calls, including any information you choose to share in them.
- Consent records — whether you checked our SMS consent box, the exact consent language displayed to you, and the date, time, and IP address of your submission.
Information from your use of the Services
- Voice interactions — if you request an AI voice agent demo, we place an outbound call to the number you provide. Call audio, transcripts, and metadata (time, duration, outcome) may be recorded and stored. Where recording requires notice or consent under applicable law, notice is given at the start of the call and you may decline or end the call at any time.
- Usage and device data — IP address, browser type, device type, referring page, pages viewed, and timestamps, collected automatically when you visit our site.
- Cookies and similar technologies — see Section 6.
2. How We Use Information
- To provide the Services you request, including placing demo voice calls and scheduling discovery calls.
- To send you customer care and service-related messages — demo follow-up, booking confirmations, reminders, rescheduling, and responses to your questions.
- To respond to inquiries and provide customer support.
- To operate, maintain, secure, and improve the Services, including improving the quality and accuracy of our voice agent technology.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our Terms of Service.
3. SMS / Text Messaging
We send text messages only to individuals who have affirmatively opted in by checking our SMS consent box on the voice agent demo request form or the discovery call booking form. The consent box is optional and is never pre-checked. You can submit either form, receive your demo call, and book a discovery call without consenting to text messages.
- Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.
- Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages.
- Reply HELP for help, or contact us at team@scalesolutionstech.com.
- Carriers are not liable for delayed or undelivered messages.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information, and we do not rent, trade, or share it for third-party marketing.
We share information only as follows:
- Service providers — vendors who process data on our behalf and under contract, such as our telephony and messaging provider, scheduling software, CRM, hosting, and analytics providers. They may use the information only to perform services for us.
- Legal and safety — when required by law, subpoena, or legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
- With your direction — when you ask us to share information with someone else.
As stated above, mobile numbers and SMS consent data are excluded from any sharing for marketing purposes, in all circumstances.
5. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, or as required by law. Consent records are retained for at least four years after the last message sent. Call recordings and transcripts are retained for 12 months unless you ask us to delete them sooner. You may request deletion at any time using the contact details below.
6. Cookies and Analytics
We use cookies and similar technologies to keep the site working, remember preferences, and understand how the site is used. You can set your browser to refuse cookies, though some parts of the site may not function properly as a result. We may use third-party analytics providers, which collect usage data subject to their own privacy policies.
We use the Meta Pixel to measure the performance of our ads and to show relevant ads on Facebook and Instagram.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information;
- Opt out of the sale or sharing of personal information (note: we do not sell or share personal information);
- Receive a portable copy of your information;
- Not be discriminated against for exercising these rights.
To make a request, email team@scalesolutionstech.com. We will verify your identity before responding and will reply within the time required by applicable law. You may authorize an agent to make a request on your behalf.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
10. International Users
The Services are operated in the United States. If you access them from elsewhere, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
11. Changes to This Policy
We may update this Policy from time to time. We will revise the "Last updated" date above and, where the changes are material, provide additional notice. Continued use of the Services after an update constitutes acceptance of the revised Policy.